We are looking for an experienced Area Supervisor to join our team.
As an Area Supervisor you will play an integral part in delivering and supporting the field-based elements of SBFM’s service provision.
For this role regular travel between sites within the following areas will be required; Coventry, Birmingham
Duties And Responsibilities
- Maintain high standards of service delivery and client satisfaction in line with agreed KPIs.
- Relationship management - build and maintain strong client relationships at local level.
- Conduct regular audits and resolve issues to ensure cleaning standards and specifications are consistently achieved.
- Line management, support, inductions and training of frontline operatives.
- Support the mobilisation of new contracts through tasks including (but not limited to) site visits, inductions, and training.
- Oversee and manage health & safety compliance across all sites, ensuring all staff adhere to relevant legislation and company policies.
- Conduct stock checks and follow agreed processes for ordering cleaning materials and equipment.
- Cover cleaning, utilising existing workforce where available and completing site cleaning where necessary
- Supporting or covering other Area Supervisors’ areas where required
- Ensure correct use of IT systems and maintaining accurate records of visits, activities, and communications.
- Collaborate effectively with Regional Operations Managers, Account Managers, and other colleagues to ensure smooth operations and consistent service delivery.
- Respond promptly to ad hoc requests or escalations from Operations Directors, Regional Operations Managers, or other members of the management team.
- Proactively identify and escalate concerns, risks, or improvement opportunities to senior management.
- Demonstrable experience in a similar role
- Possess the IOSH Managing Safely qualification or be willing to complete the training with SBFM within the first 3 months of employment.
- Excellent communication skills
- IT literate
- A proactive approach and an excellent eye for detail, methodical and organised and able to work autonomously
- Self-motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements
- Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment
- Team player and able to motivate others
- A full, clean, driving licence and the willingness to travel in the UK to all client sites as required.
- Company vehicle
- 20 days holiday plus bank holidays
- Pension Scheme
- Internal mentoring scheme
- Regular company events
- Be a Good Person We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
- Play as a Team Community and communication are everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
- Think Differently We encourage a growth mindset; everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
- Make an Impact
About You
About Us
Not Specified
