Account Manager

What does Sil-Mid do? Sil-Mid is a specialist supplier of adhesives, sealants, lubricants, and other products to customers in the Aerospace and Aviation industry. Our business serves over 6000 customers in 100 countries and lists over 9,000 products. We operate the highest levels of quality and service and maintain 5-star ratings from our customers. In March 2021 GracoRoberts acquired Sil-Mid Limited to forge the largest aerospace-focused and specification-driven specialty chemicals distributor around the globe. Headquartered in Arlington, TX, GracoRoberts is the single largest and most technically focused specialty chemicals distributor to serve the North American aerospace market. GracoRoberts are a full-service supplier of complex engineered materials for aerospace OEM and MRO segments, composites, electronics, and other advanced manufacturing industry Job brief At Sil-Mid our Account Managers create long-term, trusting relationships with our customers. The Internal Account Manager’s role is to oversee a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities. What does an Account Manager do? As an Account Manager you will foster strong customer relationships, engaging with business executives and stakeholders, and preparing sales reports. You will address client inquiries and identify new business opportunities with existing clients. This role requires collaboration with cross-functional teams, including External Sales, to enhance the overall customer experience. Responsibilities

• Process quotes and orders through our various systems including ERP and website
• Allocating and shipping of goods
• Converting quotations
• Export order processing experience with exporting shipments, knowledge of international freight regulations.
• Communicate with customers via various means; web chat, email and voice
• Identifying opportunities and logging on a CRM platform for Bus Dev Team
• Updating and maintaining database with accurate customer information
• Ensuring all discrepancies are handled quickly and professionally
• Ensure that all discrepancies are completed to an excellent standard and where possible improvements are made to process
• Ensure delivery to schedule of all orders
• Coordinate data management, data control and data protection.

What We're Looking For

• Previous experience within an Account Manager or Customer Service role.
• Experience using CRM software.
• Understanding of exporting products to overseas markets.
• Proven ability to handle customer enquires and feedback with professionalism.
• Strong verbal and written communication skills, with the ability to engage customers effectively across different channels (phone, email, etc.).
• Excellent problem-solving abilities, with a proactive approach to resolving customer issues and concerns.
• Attention to detail, ensuring accuracy in customer interactions, records, and transactions.
• Strong commitment to providing high-quality customer service and ensuring customer satisfaction.
• Ability to work well within a team environment, collaborating with colleagues and other departments as needed to meet customer needs.
• Flexible and adaptable to changing workloads and customer demands.

Why Silmid? At Silmid we are dedicated to looking after our most important asset - our staff. With us you can enjoy a range of employee benefits.

• 25 days annual leave, plus bank holidays
• Birthday off
• Hybrid working
• Early Finish Fridays
• Health cash plan
• Employee rewards and discounts
• Wellness programmes