The Product & Training Analyst is responsible for delivering engaging systems training and learning initiatives across the business while supporting product improvement and project delivery activities. The role will act as the bridge between end users, operational teams, and the Technology Project team, ensuring employees are effectively trained on business systems, new developments, and operational processes.
A key responsibility of the role is supporting learning and development across SilverDoor's global office network, including the delivery of both virtual and in-person training programmes. The successful candidate will be willing to travel periodically to support organizational training needs, system implementations, and business change initiatives.
Working closely with Project and Product Managers, the role will gather feedback, support requirements gathering, contribute to system enhancements, and assist with project activities. This position is designed to provide practical experience in project delivery and product management, creating a clear development pathway toward a Project Management career.
Training & Development
• Deliver systems induction training for new starters/ placements, refresher programmes for existing employees, and training relating to new system developments, and business initiatives.
• Design, develop, maintain, and continuously enhance training materials, user guides, SOPs, and other learning resources.
• Partner with departmental leaders and stakeholders to identify training needs, capability gaps, and opportunities to improve overall systems knowledge base.
• Deliver training, workshops, and onboarding programmes both virtually and in person across SilverDoor's global office network, ensuring consistent training experience for all employees.
• Support user adoption of business systems, and ways of working through effective training, and ongoing knowledge sharing.
• Act as a subject matter expert for business systems, providing guidance and support to employees across the business.
• Collect, analyze, and report on training feedback, attendance, engagement, and learning metrics to drive continuous improvement in training content and delivery methods.
• Build strong working relationships across global teams to promote best practices, encourage knowledge sharing, and support organizational change initiatives.
• Act as an ambassador between technology and business teams, fostering a culture of continuous improvement and professional growth throughout the organization.
• Travel domestically and internationally when required to support business training objectives, employee development, system implementations, and operational initiatives.
• Work with managers and stakeholders to ensure travel requirements are planned wherever reasonably practicable and agreed collaboratively, balancing business needs with individual circumstances. Product & Systems Improvement
• Serve as a first point of contact for system-related questions, feedback, and enhancement requests.
• Assist with documenting business requirements, process flows, and user stories.
• Support testing activities and user acceptance testing (UAT) for new developments. • Provide analysis and recommendations based on user feedback and operational data.
• Support the creation and maintenance of system documentation and process standards.
• Collaborate with stakeholders to identify opportunities for automation and efficiency improvements. Project & PMO Support
• Support Project and/or Product Managers with project planning, coordination, and delivery activities. • Assist with project documentation, action tracking, and status reporting.
• Help coordinate communication between stakeholders, operational teams, and development teams.
• Monitor progress against agreed milestones and escalate risks or blockers where appropriate.
• Support business readiness activities for system rollouts.
• Assist in preparing training, support, and documentation for launches.
• Gain exposure to project governance, prioritization, and stakeholder management.
Experience:
• Experience delivering training, coaching, or learning initiatives.
• Experience working with business systems, and/or operational applications.
• Experience creating training documentation, guides, or learning materials. • Degree in Business, Technology, Learning & Development, or related field experience is desirable.
Characteristics:
• Passionate about helping others learn and develop.
• Curious and proactive in identifying opportunities for improvement.
• Collaborative and team-oriented.
• Adaptable and comfortable with change.
• Demonstrates continuous learning and professional development.
Skills:
• Excellent verbal, written, and presentation skills.
• Strong training, coaching, and facilitation abilities.
• Ability to simplify technical concepts for non technical audiences.
• Strong organizational and time management skills. • Good analytical and problem-solving abilities.
• Strong stakeholder communication and relationship building skills.
• High attention to detail.
• Ability to prioritize competing workloads.
• Proficiency with Microsoft Office and business systems.
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