Credit & Collection Specialist

Varel Energy Solutions (VES) is one of the world’s largest independent manufacturer and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you’re looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team! Summary: We are seeking an experienced and proactive Credit & Collection Specialist to join our team in Aberdeen, Scotland. This role will focus on managing receivables for a customer portfolio predominantly located in the Middle East. The ideal candidate brings strong customer-facing collections experience, excellent communication skills, and the ability to work both independently and collaboratively within a team environment. Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Manage an assigned accounts receivable portfolio
• Complete customer set up
• Propose customer credit limit and payment terms for approval by management
• Focus on timely collection of outstanding balances
• Issue monthly account statements
• Conduct outbound collection calls and hold virtual meetings with customers
• Build and maintain strong customer relationships to facilitate effective collection efforts
• Perform account reconciliations, resolving payment discrepancies and ensuring accuracy of customer account data
• Monitor aging reports and proactively follow up on overdue accounts
• Assists with preparation of financial reports relating to internal/external audits
• Collaborate with internal stakeholders to resolve invoice disputes or billing issues
• Document collection activity and maintain accurate records in line with company policies
• Prepare and present regular reporting on collection status, escalations, and risk exposure
• Contribute to continuous improvement efforts within the Credit & Collections function
• Performs other duties and participates in special projects as assigned

MINIMUM REQUIREMENTSCompetencies (skills & Abilities)

• High level of professionalism and customer service orientation
• Attention to detail to maintain data integrity and to extract data and prepare accurate reports
• Strong understanding of basic accounting principles and ability to perform detailed account reconciliation
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, specifically in Excel
• Ability to work independently with minimal supervision while maintaining strong teamwork and collaboration
• Comfortable and confident making collection calls by phone and via virtual platforms
• Understanding of the cash flow cycle and its impact on Days Sales Outstanding (DSO)
• Fluency in English (both written and verbal) is required
• Strong problem-solving skills and attention to detail
• Ability to adapt to cultural differences and communication styles
• Proficiency in SAP for AR management and experience working in complex ERP environments

Preferred Skills:

• Knowledgeable in customer payment portals
• Proficiency in Excel (VLOOKUP/Pivot Tables)
• Arabic language skills

Education and Experience:

• High school diploma / secondary school or equivalent
• Bachelor’s degree in: Business, Finance, or Accounting preferred
• Minimum 5 years of customer-facing collections experience, preferably with exposure to customers in the Middle East region
• Experience working for international or multi-regional organizations

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