Receptionist

Department: Front of House

Location: Birmingham

Compensation: £13,104 / year

DescriptionReceptionist | Part time | £12.60 per hour Birmingham We are seeking a professional and personable Corporate Receptionist to join our team in a vibrant area in Birmingham. You will be the first point of contact for our clients and visitors, representing our brand with professionalism and warmth. This role is essential in ensuring smooth administrative operations and providing excellent customer service. The successful candidate will be based across two separate buildings, spending one week in one location and the following week in the other, ensuring consistent front-of-house support at both sites. Hours and Salary Salary: £13,104 Hours: 8am - 6pm Thursday and Friday Key ResponsibilitiesReception responsibilities

• Greet and welcome all visitors to the building, in a friendly and professional manner
• Manage incoming calls and direct them to the appropriate departments
• Prepare and write reports as needed, ensuring accuracy and attention to detail
• Efficiently manage deliveries, including couriers and post
• Provide excellent customer service to everyone visiting or working in the building
• Manage appointments and schedules for meetings and events

Building Management

• Establish yourself as ‘the face of the building’ and the go to person for questions / queries
• Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution
• Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
• Weekly report to key stake holders

Supporting Initiatives & Community

• Where appropriate, you will help manage and populate social media channels ensuring content follows the brand guidelines
• Working alongside the events and marketing team you will help with events, if required, and reach out to local businesses to negotiate exclusive discount privileges which will be offered to the tenants in the building

Skills, Knowledge and Expertise

• Experienced front of house receptionist and able to deliver impeccable customer service
• Proactive, self-motivated and enjoy working independently
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and willing to learn in house systems
• Professional appearance and demeanour

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy