Personal Assistant

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London, we are especially welcoming applications from people based in the Cardiff and Glasgow. Hybrid working – on average, currently one day per week in the office, or approximately 20% of the month.

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

We are now looking for a Personal Assistant (PA) to join our busy and collaborative EA/PA cohort, providing high quality secretarial and administrative support to up to three Deputy Directors within your assigned portfolio. This is an exciting opportunity to work at the heart of the organisation, supporting senior leaders and helping teams deliver work that directly benefits households, businesses and the environment.‑quality secretarial and administrative support to up to three Deputy Directors within your assigned portfolio. This is an exciting opportunity to work at the heart of the organisation, supporting senior leaders and helping teams deliver work that directly benefits households, businesses and the environment.

As a PA at Ofgem, you’ll manage complex and fast‑moving diaries, balancing competing priorities and helping Deputy Directors make best use of their time. You’ll coordinate logistics, prepare papers and briefings, and act as a trusted point of contact, ensuring smooth communication and seamless organisation across the directorate.

You’ll work closely with other PAs and Executive Assistants, providing cross-cover and sharing best practice to support a culture of collaboration and continuous improvement. You’ll also engage with colleagues across the organisation, from policy teams to senior stakeholders, to enable efficient delivery of directorate activities.‑cover and sharing best practice to support a culture of collaboration and continuous improvement. You’ll also engage with colleagues across the organisation, from policy teams to senior stakeholders, to enable efficient delivery of directorate activities.

This role offers autonomy, variety and the chance to develop your skills within a friendly and supportive team. We’re looking for someone who is highly organised, adaptable and confident in managing changing priorities. Strong communication skills, excellent judgement and a proactive approach are essential, along with proficiency in MS Office.

Job description

The Personal Assistant (PA) will provide the full range of secretarial and administrative support up to 3 Deputy Directors within the portfolio assigned, as well as providing admin support to Team Managers where capacity allows. The post-holder will also work closely with other Executive Assistants (EAs) and PAs across their directorate and the organisation, and will be a key member of a busy and collaborative EA/PA cohort.

Key Responsibilities:

• Proactive management of Deputy Directors’ diaries, effectively dealing with diary clashes and leading/attending diary meetings to understand the priorities.
• Work collaboratively with teams across the directorate to provide a wide range of logistical and administrative support.
• Work collaboratively with other PAs across the directorate, providing cover for the directorate’s PAs and EA where required.
• Contribute actively to the wider team consistently looking to secure best practice in the service provided.

Key Outputs and Deliverables

• Manage the diaries of up to 3 Deputy Directors, ensuring their time is well spent and managed efficiently, and undertake general administrative duties as required.
• Ability to work in an agile, flexible manner and be excellent at making autonomous decision when prioritising work or duties and balancing the needs of the business.
• Exercise judgment and flexibility in managing potential conflicting diary issues in a tactful and sensitive manner, having due regard for business priorities.
• Ensure the Deputy Directors receive relevant papers and briefings in a timely manner, so they are fully prepared for meetings and events.
• Develop and maintain excellent working relationships with colleagues in the directorate and across the wider organisation, to ensure a high level of service to the Deputy Directors.
• Work as an effective and approachable team member, contributing to team meetings within the team, covering for other PAs/EA within the directorate as requested.
• Any other tasks commensurate with the role.

Key Stakeholder RelationshipsInternal

• Ofgem staff, including at senior levels
• Stakeholder management and business planning colleagues
• Other EAs, PAs, and Administrators

External

• Other government departments
• Industry, Consumer and environmental organisations and Suppliers

Person specification

Please ensure you demonstrate clearly within your personal statement, how you meet each of the criteria below (not more than 1250 words).

In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated below.

Essential Criteria:

• Experience of providing administrative support in a fast-paced environment. Planning, organising, and prioritising where priorities are constantly changing (Lead Criteria).
• Experience of effectively balancing a wide range of needs of several senior colleagues.
• Good interpersonal and networking skills with the ability to communicate with staff and industry contacts at all levels.
• Proactive and able to work with minimum supervision.
• Demonstrable ability to work as part of a team.
• Highly Proficient with the MS Office suite (ideally including OneNote).

Benefits

Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Apply before 11:55 pm on Monday 23rd February 2026