Company Description

DrinksOne is a full-service solution provider for scaling drinks brands' growth. With a team of industry experts, DrinksOne offers strategic business and operational development, import and distribution solutions, marketing, sales growth support, and more. Our tailored approach accelerates business performance for scale-up drinks brands.

Role Description

This is a full-time remote role for a Key Account Manager Northern Cities (Manchester, Leeds, Liverpool) at DrinksOne. The Key Account Manager will be responsible for managing key bar/restaurant and hotel accounts, developing new business, providing excellent customer service, and utilising DrinksOne.com platform to drive business growth.

Brands including, Condesa Mexican Gin, Sake Ono, The Orientalist Spirits, SÛ Tequila, Bonanto Aperitif, Curado Tequilas, St Agrestis Phoeny Negroni, ISH Wines and Spirits, Poetry Vodka, SoGood Sake, Emissary Sparking Wines.

Qualifications

*   Account Management and Key Accounts skills
*   Analytical Skills for data analysis and trend reviews
*   Strong Bar, Hotel and Restaurant contact network
*   Customer Service expertise
*   Must live within commutable area.
*   Experience in the drinks industry is required, Min 5 years

*   www.drinksone.com

Key Account Manager London

**About Us** You’ve probably heard of Autotrader, but do you know what we’re all about? We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. **About The Job** We have an exciting opportunity for a number of Customer Support Specialists to join our friendly Manchester based Sales team. You may think a love of cars is a must to work at Autotrader, but it's not. A passion to deliver exceptional customer service is what we look for. As a Customer Support Specialist, you will be the first point of contact for both our automotive retail customers (B2B) and internal stakeholders. Every customer is unique, having their own goals, business models, challenges and targets. You’ll bring curiosity, resilience and empathy to truly understand each customer's needs. By using effective questioning, active listening, and confident objection handling, you'll deliver an outstanding customer experience every time. By understanding customers current and future needs, you’ll help them to achieve their goals, identify opportunities for growth, and proactively address potential risks. Queries will range from billing queries to new product requests. You will communicate with customers through calls (inbound and outbound) and emails. In this role, you will also have internal customers such as our Account Managers and support them to provide a great service to their customers. It isn't just about answering queries. You will apply root-cause analysis to improve processes, educate customers, and influence digital change in the automotive industry. Where first-time resolution is not possible, you will display your ability to take ownership by working with internal colleagues to problem solve. We encourage progression at Autotrader, whether that is advancing within this role or transitioning to an Account Executive position, as many have done before, we will support you in working towards your career goals. You can learn more about why our Customer Support Specialists enjoy their role here. **What We're Looking For**

*   Experience delivering exceptional customer service where you have supported external customers and have handled complex queries in an empathetic way
*   Demonstrable experience handling both inbound and outbound customer conducting natural, conversation-led interactions
*   Demonstrable experience in communicating with customers over email
*   Excellent communication skills with the ability to effectively question and listen to understand customer needs and recognise potential commercial opportunities and/or risk
*   Experience achieving KPI's and/or delivering positive results within agreed SLA's
*   You will be able to multitask and manage conflicting priorities when needed in a busy fast paced commercial environment

During our application process, you will be asked three questions to help us learn more about you, your skills and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further. As you will be the voice of Autotrader, it is also crucial that you have an engaging communication style, are great at building relationships with customers and passionate about offering first-class experiences. **Benefits** We’re offering a salary of £25,000 – £28,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You’ll have two fixed weekly office days for team collaboration and one more of your choice to suit your work-life balance. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.

Customer Support Specialist (B2B)

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, youll be the hero behind the scenes. What will your day look like:

*   Proactive Case Management:Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
*   Customer Interactions:Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
*   Third-Party Wizardry:Managing suppliers? Youve got this! Drive cases to settlement while balancing service, cost, and time.
*   Craftsmanship:Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
*   Authority and Compliance:Stick to the rules, adhere to governance, and keep data secure. Youre the claim whisperer.
*   Self-Development:Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
*   Team Player:Positive vibes, great teamwork, and a culture that feels like home.

**Knowledge and Abilities:** How We Measure Success:

*   SLA Performance: Youll ace it.
*   Phone Audit: Your phone skills? A+
*   Lifecycle Metrics: Youll own them.
*   Audit: No breaches here.
*   PDR Forms: Completed and shining.
*   Team Performance: Youre the MVP.

Requirements:

*   Relevant Claims Experience
*   Good Customer Service Skills
*   Time Management Wizardry
*   Interpersonal Charm

Ready to make an impact? Apply now and lets create something extraordinary together! **Benefits** Career & Purpose

*   Davies Innovation Lab
*   Leadership training programme
*   Funding for professional qualifications
*   Thrive at Davies; learning opportunities

Environmental & Social

*   The Davies Foundation
*   Local charity funding
*   Pennies To Heaven
*   Employee Resource Groups
*   Employee volunteering programme

Financial Health

*   Pension, 5% employee and 5% employer contribution
*   My Choices at Davies provides; High Street discounts and Financial wellbeing hub
*   Life assurance: x4
*   Refer a Friend
*   Cycle to Work Scheme
*   Lease car salary sacrifice
*   Davies Incentive Plan
*   Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

*   Wellbeing centre; move, munch, money & mind focus
*   Discounts with 100's of UK retailers
*   EAP; 24/7 confidential helpline
*   25 days holiday, increases to 26 days after 5 years and 27 after 10 years
*   Collaborative office space
*   Dress for your day
*   Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
*   Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

**About Davies** We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients. TITL1\_UKTJ

Claims Handler

Calling all customer service professionals! We're looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly. **What does the job involve?**

*   Our customer support agents answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award-winning product range.
*   You'll be taking inbound calls, responding to incoming emails, and using a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies.
*   We're recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner.
*   This represents an excellent opportunity to work in a fast-paced client services department with on-going support to enhance your knowledge and experience.

Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications. **Knowledge & Experience:**

*   Five GCSEs grades A\*-C (or equivalent), including Maths & English
*   The ability to demonstrate excellent customer service skills
*   A polite and professional telephone manner
*   Strong communication skills, both written and verbal.
*   Competent with Microsoft Word, Excel and Outlook
*   Ability to work under pressure and meet deadlines
*   Patience and empathy with customers who may need extra support
*   Previous experience in a call/contact centre role is desirable but not essential
*   Previous financial services exposure is desirable but not essential

In return we will provide all the training and support you need in order to develop within your role. There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. This role is 40 hours per week with varied shift patterns on a rota basis, covering opening times; Monday to Friday 8am till 9pm, 1 in 4 Saturday's and some bank holidays across the year. **About us:** AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work®. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. **What we offer:**

*   Starting salary £26,368 per annum
*   Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme
*   A choice of pension schemes with matched contributions up to 6%
*   Discretionary bonus scheme
*   Annual free share awards scheme
*   Buy As You Earn (BAYE) Scheme
*   Health Cash Plan - provided by SimplyHealth
*   Discounted private healthcare scheme and dental plan
*   Free on-site gym providing a wide range of free classes
*   Employee Assistance Programme
*   Bike loan scheme
*   Sick pay+ pledge
*   Enhanced maternity, paternity, and shared parental leave
*   Discounted nursery fees at Kids Planet on Exchange Quay
*   Loans for travel season tickets
*   Death in service scheme
*   Paid time off for volunteer work
*   Charitable giving opportunities through salary sacrifice
*   Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
*   Parking at Exchange Quay (Subject to availability)
*   Personal development programmes built around you and your career goals, including access to personal skills workshops
*   Ongoing technical training
*   Professional qualification support
*   Talent development programmes
*   Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
*   Monthly leadership breakfasts and lunches
*   Casual dress code
*   Access to a range of benefits from our sponsorship deals

**Hybrid working:** At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.

Customer Support Agent

**Job Ref** 632704 **Job Title** Floor staff **Pub** The Ford Madox Brown, Manchester **Salary** £12.31 **Closing Date** 22-07-2025 **Vacancy Description** The ideal applicant We\`re looking for fun, enthusiastic, passionate people to join our hard-working teams. No experience is needed, just a good attitude, a willingness to learn and a calm head under pressure. As a UK Top Employer with an award-winning training programme, we know that we can teach you the skills you\`ll need to succeed. Whether you\`re looking for a long-term career or just some extra shifts, if you\`re reliable, friendly and love working as part of a team - this role could be perfect for you. What\`s in it for you?

*   competitive rate of pay
*   a free meal and a drink, when working
*   20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
*   £1 extra per hour, for hours worked during midnight-5.59am
*   bonus scheme - earn up to 19% of your pay
*   availability of guaranteed-hours contracts and variable-hours contracts
*   paid holiday
*   free shares (after a qualifying period)
*   loyalty reward scheme

The role At a glance, your role is to work as part of a team to serve food and drinks to the correct specification, working efficiently, all while maintaining high standards of cleanliness, safety and customer service. Our pubs open early and close late, so we offer great flexibility with shift patterns, including mornings, evenings, weekends and late finishes. **Duties Include**

*   taking orders, preparing, dispensing and serving drinks to the correct spec, whether at the bar or via the customer app
*   delivering food to customers, ensuring that check-backs are completed and clearing plates within the required timeframe
*   providing friendly customer interactions: say "hello", thank customers and build rapport
*   being knowledgeable about promotions, events and new products
*   maintain our \`clean as you go\` standards, including clearing tables, wiping surfaces and carrying out toilet checks
*   working in all areas, including glass-washing, restocking fridges, floor and beer garden clearing and other duties, as needed

Progression and development Most Wetherspoon team leaders and managers started in the kitchen or behind the bar. If you\`re looking to progress, we can support your development with:

*   structured on-the-job training.
*   apprenticeships and management academies.
*   cross-training into other areas (kitchen, hotel).
*   opportunities to move into team-leader, kitchen-shift-leader and/or pub-manager roles.

Wetherspoon promotes an inclusive working environment where everyone is welcome. When you\`re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we\`ll ensure that you have the skills and knowledge you need for a great career with us. Under-18s may attract a lower rate of pay, always in line with, but usually above, national guidelines. Read more about our Floor associate role **Hours Per Week** 12 **Monday Hours** 15:00 21:00 **Tuesday Hours** 15:00 21:00 **Wednesday Hours** 15:00 21:00 **Thursday Hours** 15:00 21:00 **Friday Hours** 11:00 22:30 **Saturday Hours** 11:00 22:30 **Sunday Hours** 10:00 18:00 Apply

Floor staff

**Join AdviserPlus and Help Transform the Future of HR**

At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful.

We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you.

**The role at a glance:**

Customer Success Manager

Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more)

£45,454 - £60,454

Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…

Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday

Reporting to: Customer Success Director

Company: Leading Provider on HR Tech, Consulting and Advice

Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More…

**Your Background / Skills:** HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations.

**About us:**

We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services.

We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.

By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.

We’re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it.

**Our Tech:**

Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.

Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue.

**This is what leading retailer Iceland has to say:**

“It’s so intuitive. It’s built around how HR advice is actually provided. We’re not fitting around the software; the software fits around us”.

**The Customer Success Manager Opportunity:**

As a Customer Success Manager (CSM), you will be the strategic partner to our clients, to maximise their benefit from our products and services.

You’ll be responsible for developing long-term client relationships, guiding customers post-implementation, and identifying opportunities for growth and optimisation. By embedding yourself within the customer’s business journey, you will seek to build partnerships that support mutual success and long-term value.

**Where you’ll add value:**

\+ Customer Relationship Management - You’ll act as a trusted advisor and strategic point of contact for customers, maintaining long-term relationships to ensure continued value and satisfaction.

\+ Revenue & Retention - Driving revenue growth through up-sell and cross-sell opportunities, supporting the achievement of both customer and business goals.

\+ Internal Collaboration & Strategy - Working cross-functionally with Sales, Product, and Support teams to align around shared customer outcomes.

\+ Tools & Reporting - Using HubSpot to manage all customer interactions and maintain accurate account records. You’ll leverage data to understand customer usage patterns, inform strategic decisions, and drive continuous improvement.

**About you:**

\+ Previous experience in a Customer Success or account management role from a SaaS business, ideally HR / ER / People / Recruitment Tech.

\+ Excellent communication, presentation, negotiation, and influencing skills

\+ Proactive and customer-centric approach to relationship management

\+ Strong organisational skills with the ability to manage multiple priorities

\+ Commercially aware with strong product and industry knowledge

\+ Ability to interpret data and derive actionable insights

\+ Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

**What’s on Offer:**

\+ Life assurance

\+ Pension

\+ Holiday purchase scheme

\+ Volunteering days

\+ Long service awards

\+ Contribution towards professional qualifications

\+ Contribution towards membership fees

\+ Employee assistance programme

\+ Health cashback plan

\+ And more….

If you're excited by the opportunity to work at the intersection of technology and people, and you’re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we’d love to hear from you.

Apply today and be part of a team that’s changing the way organisations support their people.

_Sounds like a good fit? Apply here for a fast-track path to our Leadership Team._

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

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