We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. **Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk** If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. **Please check your email account regularly**. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. **Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview** This role is fixed term for 12 months to cover Maternity leave This is a newly created role to support the Multiple Sclerosis (MS team). The post holder will play a vital part in supporting the efficient running of the MS service with particular focus on the launch and coordination of our new Fampridine service. The role will also provide administrative coordination and support to the MS Multi- disciplinary team ( MDT) ensuring the smooth delivery of high quality care to our patients Main duties of the job Provide administrative support to the MS team using advanced IT skills and software programmes Manage patient flow through the MS service tracking appointments and pathways Schedule blood monitoring appointments for patients receiving Disease modifying treatments ( DMT) Cover for the DMT coordinator in times of annual leave The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. Working for our organisation Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. **Experience** Essential criteria

*   Experience of booking systems such as WPAS
*   Experience in preparation of agendas, collation of reports and minute taking.
*   Knowledge of the full range of administrative and organisational policies and procedures, acquired through training and relevant experience.
*   Excellent communication skills, with highly developed interpersonal skills
*   Attention to detail

Desirable criteria

*   EDCL
*   Working knowledge WCCIS/Epex
*   Experience of developing reports and correspondence
*   Experience of setting up and interrogating databases

**Qualifications** Essential criteria

*   Experience of booking systems such as WPAS
*   Administrative experience in a Health care setting
*   NVQ in Business Administrative/ or equivalent
*   RSA Word Processing Level 1-3

Desirable criteria

*   Ability to speak welsh

MS Coordinator

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. **Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk** If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. **Please check your email account regularly**. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. **Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview** The aim of the PTR Call Handler/Administrator is to provide the initial point of contact for telephone concerns received by the Corporate PTR Team. They will also be responsible for uploading the information onto RLDatix. The post holder will be required to use their own initiative when dealing with situations outside the parameters of procedures, but they can liaise with the Concerns Manager or experienced member of the PTR team for advice and guidance when required, particularly for difficult situations. The post holder will also provide administrative support to the Putting Things Right Team. They will promote a compassionate approach whilst responding to patient, family and service user enquires commensurate with organisational values, which promotes active listening and learning as the basis for improved engagement. Main duties of the job

*   To be responsible as the first point of contact for receiving, directing and monitoring calls from complainants.
*   To obtain accurate details from the complainant, maintaining confidentially and ensuring compliance with General Data Protection Regulations (GDPR).
*   To maintain an empathetic approach, whilst interpreting the needs of distressed /bereaved complainants.
*   Discuss and agree actions with the Concerns Manager or experience member of the team, to facilitate early resolution wherever possible.
*   Ensure detailed and accurate logging of information received from the complainant onto RLDatix.
*   Assist in the complaints process for ensuring that draft complaint response letters that are sent to the Putting Things Right Team are correctly formatted and printed, prior to sign off by the Chief Executive.
*   The post holder will be required to use the software packages that are in operation within the Health Board including, Word, Excel, PowerPoint and Outlook. Also, input and access information on RLDatix (i.e., web based Datix for incidents and separate module for complaints).
*   Provide support to the Public Services Ombudsman for Wales (PSOW) and the Serious Incident Team, if required

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. **Other** Essential criteria

*   Flexible approach to work and working arrangements

Aptitude and Abilities Essential criteria

*   Excellent telephone manner and ability to deal with distressed callers
*   Ability to prioritise, plan workload effectively and identify urgent action
*   Good communicator and interpersonal skills, both verbal and written
*   Ability to work under pressure

Desirable criteria

*   Negotiation skills

**Experience** Essential criteria

*   Knowledge and experience of administrative procedures, IT skills
*   Experience of working in a customer focused environment.
*   Liaising/communicating with all levels of stakeholders

Desirable criteria

*   Previous experience of working in an NHS setting
*   Working experience of ABUHB E-Systems (e.g. Datix/RLDatix)

**Qualifications And Or Knowledge** Essential criteria

*   Knowledge of administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience

Desirable criteria

*   Welsh language level 3 or fluent Welsh speaker
*   ECDL qualified

Putting Things Right (PTR) Call Handler/Administrator

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. **Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk** If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. **Please check your email account regularly**. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable. **Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview** The successful candidate will provide robust, conscientious leadership and will be responsible for the management of Specimen Reception and Pathology Phlebotomy Teams across ABUHB including the Grange University Hospital (GUH), Royal Gwent Hospital (RGH) and Nevill Hall Hospital (NHH). The successful candidate will need a sound knowledge of managing a busy department, HR and quality systems. You will be expected to oversee the day-to-day planning and organisation of Blood Science Reception and the Phlebotomy Service motivating and managing staff, prioritising a busy workload and overseeing all daily operations. You will have support from the Deputy Pre-analytical manager (band 5), two Band 4 pre-analytical supervisors & two Band 4 Phlebotomy supervisors as well as the Blood Science department managers. This is a band 6 position, the successful candidate will be educated to Degree level or have demonstrable equivalent knowledge and experience, such as a strong pathology/Phlebotomy, NHS experience, supervisory/management experience & a good understanding of quality management. The post is a full-time permanent role, covering 37.5 hours Mon-Fri, although occasional weekend/out of hours work may be required. Core hours will be 7am to 7pm. The department has full UKAS accreditation and supports career progression & staff development at all levels. Continuous professional development (CPD) is actively encouraged and supported. Main duties of the job To be responsible for the following department functions;

*   Access to the department;
*   Specimen transportation;
*   Reception quality systems;
*   Effectiveness leadership and management of staff ensuring consisting standards of performance;
*   Responsible for overseeing the day-day planning and organisation of Pathology Reception and the Phlebotomy Service; allocating and re-allocating tasks and/or staff on a daily basis to meet service demand and delivery
*   Liaising with staff across ABUHB to drive change and improvement for the Pathology Reception and Phlebotomy Service.

Working for our organisation Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. **Qualifications And Knowledges** Essential criteria

*   Educated to Degree level or demonstrable equivalent knowledge and experience
*   further training and experience to post graduate diploma level equivalent i.e, Higher qualification in management or business administration/ or equivalent knowledge.
*   Knowledge of administrative processes and procedures.
*   Strong understanding of Microsoft package.
*   Understand fully the meaning and application of confidentiality.
*   Understanding of Medical conditions and terminology
*   Evidence of ongoing CPD.
*   Knowledge of the functions and structure of healthcare Services.
*   Working knowledge of workforce processes.

Desirable criteria

*   Familiarity will UKAS standards and quality processes.
*   Knowledge of Health and Safety.

**Experience** Essential criteria

*   Extensive experience of managing a varied and complex workload
*   Experience of operational line management and supervising staff
*   Experience of using initiative and enthusiasm to problem solve/ develop the Service with minimum disruption to the team
*   Experience of developing and improving administrative procedures and practices
*   Good knowledge and experience of Microsoft Office applications.
*   Understanding a range of work procedures and practices, most of which are non-routine
*   Proven ability to liaise with people at all levels
*   Excellent organisational skills
*   Relevant experience in NHS

Desirable criteria

*   Experience of working in NHS organisations and familiar with NHS terminology
*   Experience of working with NHS finance packages
*   Experience of working with NHS systems such as ESR & Health Roster etc.
*   Experience of Phlebotomy Services
*   Experience of working with All Wales Laboratory Information system (LIMS)
*   Working experience of laboratory practices, analytics and sample workflow
*   Experience of delivering and developing training programmes

**Other** Essential criteria

*   Expected to be able to travel across ABUHB as required.

Aptitude and Abilities Essential criteria

*   Effective leadership skills.
*   Be able to demonstrate tact and diplomacy when working with others.
*   Ability to plan and prioritise work according to demand.
*   Ability to use initiative
*   Ability to work unsupervised
*   Good working knowledge, gained through a combination of experience and training of Microsoft products. Knowledge of Word, Excel and of PowerPoint
*   Ability to manage diverse workload whilst dealing with frequent interruptions.
*   Ability to meet deadlines and to work under pressure
*   Ability to work both independently and as part of a team.
*   Exceptional organisational skills and ability to prioritise busy workload.
*   Excellent communication skills (written and verbal)
*   Ability to work flexible as and when required to meet the needs of the Service

Values Essential criteria

*   Uphold the values and behaviours framework of ABUHB.
*   Flexible to meet the needs of the Service
*   Values and respects others, treats everyone as an individual Is non judgemental
*   Motivated to be genuinely kind and caring, helps and cooperates with colleagues
*   Takes pride in themselves, their appearance, their role and where they work.

Pre-analytical Manager (Specimen Reception and Phlebotomy Service)

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. **Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk** If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. **Please check your email account regularly**. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable. **Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview** An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We Are Looking For Individuals Who Have**

*   Excellent telephone manner and communication skills
*   Excellent organisational skills
*   Excellent attention to detail
*   Flexibility in working practices
*   The ability to work as part of a team and on own initiative
*   The ability to work under pressure to meet deadlines
*   The ability to work at other locations
*   The ability to work Saturday morning on a rotational basis

The Referral and Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time. You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced role, including dealing with the large volume of calls into the department by our internal Trainer. We can also offer many training and development opportunities to further progress your career within the service. If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you. Main duties of the job Provide a service to all acute service clinics within the Health Board

*   Make, amend and cancel appointments
*   Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
*   Processing referral letters
*   Updating waiting list entries
*   Maintain professional communication with service users and all disciplines of staff

Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements. The ability to speak Welsh is Desirable for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. **Experience** Essential criteria

*   Previous clerical experience and administrative processes
*   Customer service experience
*   Experience of dealing with the public

Desirable criteria

*   Knowledge of WPAS, CWS and WG Guidelines

Skills and Attributes Essential criteria

*   Excellent Telephone Manner
*   Excellent Communication Skills

Desirable criteria

*   Empathy, tact and diplomacy when dealing with difficult situations
*   Flexible to the needs of the Service
*   Ability to work and problem solve under pressure whilst achieving targets
*   Demonstrate a commitment to achieving high quality standards of work
*   Accurate and methodical in all aspects of work
*   Remain professional at all times
*   Ability to use own initiative and meet deadlines
*   Ability to speak Welsh or a willingness to undertake training as required by the post

**Other** Essential criteria

*   Knowledge of how to plan and prioritise
*   Ability to work effectively with Clinicians and directorate Managers

Desirable criteria

*   Ability to manage difficult situations
*   Ability to develop good and effective employee relations
*   Ability to maintain concentration with frequent interruptions from both staff and users of the service
*   Understanding of Health Board policies and procedures including HR

Qualification and Knowledge Essential criteria

*   Good standard of Education
*   Knowledge of Admin procedures and systems, some of which are non-routine activities such as answering queries, progressing chasing, task related problem solving

Desirable criteria

*   NVQ Level 3 or equivalent demonstrable experience
*   Computer Literate
*   Evidence of Continuous improvement

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