Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards. **Responsibilities**

*   Giving great customer service by helping customers with various transactions across the store
*   Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
*   Offering a helping hand with customer queries through great product knowledge
*   Working with your team to maintain the cleanliness and upkeep of your store
*   You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience

**Who We Are Looking For**

*   You have a passion for delivering a great customer experience, serving everyone with a smile
*   Experience within a customer facing role
*   You work well within a team, build relationships and have fun, whilst celebrating success
*   You show up to work on time, well presented and bring your can do and hardworking attitude along with you
*   You are eager to learn new skills and gain new experiences
*   You flourish in a busy, fast-paced environment
*   Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

**What We Offer**

*   Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
*   Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
*   Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
*   Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
*   Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
*   Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

**About Us** At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Retail Customer Advisor

**All the detailsWorking Pattern:Week 1:Sunday: 06:00-12:00Tuesday: 05:15-11:15Wednesday: 05:15-11:15Friday: 05:15-11:15Week 2:Monday: 05:15-11:15Tuesday: 05:15-11:15Thursday: 05:15-11:15Saturday: 05:15-11:15Under 18 disclaimerThis job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.** Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00 Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. **Key Accountabilities** 

*   Serve our customers efficiently, both on the shop floor and at service points 
*   Keep the store clean and tidy, ensuring that our shelves are always stocked with product
*   Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 
*   Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
*   Build expert product knowledge to sell and recommend our products and services 
*   We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities** 

*   High levels of customer service
*   Committed to delivering excellent work with great attention to detail 
*   Open to and acts upon feedback, asking for this regularly 
*   Takes accountability for planning and managing own workload efficiently
*   Strong communication skills
*   Adaptable to changing situations
*   Builds positive relationships by being a good listener
*   Good level of digital capability

**Everyone’s Welcome** M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Customer Assistant - Warehouse Operative - Mumbles

**Application Deadline:** 31 August 2025 **Department:** Au General **Employment Type:** Permanent - Part Time **Location:** Swansea HQ **Compensation:** £12.21 / hour **Description🌟 Café Assistant – Au Vodka HQ Café** _Location: Au Vodka HQ, Llansamlet | Job Type: Part-time | Age Requirement: 18+_ Join the gold standard. At **Au Vodka**, we're known for pushing boundaries, breaking the mould, and delivering exceptional experiences – not just through our iconic spirit, but in every corner of our brand, including our one-of-a-kind café. We’re on the lookout for a **Café Assistant** to join our HQ team – someone who brings energy, personality, and top-tier customer service. Whether you're serving up a signature coffee, mixing a boozy iced latte, or helping customers discover the world of Au – this role is all about delivering quality with style. **✨ What You’ll Do**

*   Welcome guests and provide an unforgettable front-of-house experience
*   Prepare hot and cold drinks, including alcoholic options like our signature Au-infused serves
*   Serve food and support general café operations with energy and attention to detail
*   Serve Au Vodka products from our onsite shop
*   Maintain high hygiene and cleanliness standards throughout the café
*   Be a brand ambassador – upholding the Au Vodka vibe with pride
*   Help with stock, displays, and product knowledge to keep things fresh and on-brand

**🔥 What We’re Looking For**

*   Some experience in hospitality, retail, or another customer-facing role
*   Confident communicator with a positive, can-do attitude
*   Passion for great service and an eye for detail
*   Barista trained? That’s a big plus – but not essential
*   Must be 18+ (we serve alcohol in the café)
*   Enthusiastic, reliable, and happy to work as part of a fast-paced, tight-knit team

**💼 What You’ll Get**

*   Competitive hourly rate
*   Staff discounts on Au Vodka products and merch
*   The chance to be part of a bold, growing brand with serious energy
*   Fun, supportive work environment at one of the most exciting drinks brands in the UK

**Ready to join the gold standard?** Apply now and bring your energy to the Au Vodka HQ Café.

Cafe Assistant

**Team / Directorate:** Desk Side Support Team / Finance and Corporate Services **Starting salary:** £32,544 rising to £35,377 per annum through annual increments being paid each year (pro rata for part time applicants) **Contract type:** Permanent **Work pattern:** Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome) **Interview Date:** Week commencing 18/08/2025 **Post number:** 201810, 201811 CWJ **The role** As a Deskside Support Analyst, you will play a key role in delivering high-quality, in-person and remote IT support to colleagues across Natural Resources Wales. You'll troubleshoot and resolve technical issues involving laptops, desktops, mobile phones, printers, and other user-facing technology-helping ensure our people remain productive and connected, wherever they work. Working as part of the Desk Side Support Team, you will respond to support requests, investigate technical faults, and manage asset-related tasks with professionalism and attention to detail. You will also assist in larger technical rollouts, such as device replacement programmes, and contribute to testing and quality assurance of new hardware. This is a highly collaborative role that requires excellent customer service skills, a problem-solving mindset, and the ability to build strong working relationships with users, the ICT Service Desk, and other IT colleagues. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. For informal enquiries, please contact **Benji Stubbs** at **benji.stubbs@cyfoethnaturiolcymru.gov.uk** Interviews will be held on **Microsoft Teams**. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. **About Us** The Desk Side Support Team is a small, friendly team of seven IT professionals based across Wales, dedicated to supporting Natural Resources Wales staff in their daily use of technology. We ensure colleagues have the tools and support they need to protect and enhance the Welsh environment. As a team, we're the go-to experts for face-to-face and hands-on IT assistance. We bridge the gap between the digital systems and the people who rely on them-whether it's replacing ageing hardware, resolving software issues, or ensuring mobile connectivity in the field. Our work directly supports NRW's strategic goals by keeping systems running smoothly, enabling collaboration, and responding quickly when things go wrong. What you will do

*   Take responsibility for incidents and requests within the team's scope, using experience and problem-solving skills to investigate and resolve in a timely and efficient manner.
*   Engage in clear communications with staff to arrange face to face meetings or remote sessions to investigate and resolve hardware and / or application issues.
*   Maintain a strong relationship with the ICT Service Desk to share 2nd line expertise, and peers in other operational teams to develop a robust problem management team, working closely to investigate ongoing issues.
*   Act as point of escalation for Desk Side Support issues from Service Desk.
*   Use a range of research and communication techniques to develop the specialisms in areas of the Desk Side Support team remit. Responsible for supporting the Desk Side support senior engineers and working with them to develop necessary skills.
*   Be responsible for testing the Desk Side build developed by Senior Engineers.
*   Under the direction of the Desk Side Support Team Leader and Senior Engineers, assist with the rollout of PC, laptop and printer replacement programmes.
*   Lead on the asset management procedure and ensure it is followed, resulting in an accurate inventory and safe handling of assets and data.
*   Assist with the configuration and basic troubleshooting of NRW printers and print servers.
*   Display a flexible approach to working and prioritising as and when high priority problems and requests arrive at the Desk Side Support team.
*   Collaborate with Health and Wellbeing teams to install critical DSE systems identified and agreed between DDaT and the business.
*   Own and carry out appropriate testing of new hardware in preparation for deployment to staff.
*   Assist with the deployment of Windows operating systems onto NRW hardware (laptops, desktops and tablets). Take responsibility for the control of all hardware assets deployed to and software installed for staff, and consistently maintain accurate records through a central DDaT database and systems.
*   Take some decisions to resolve or remediate potential problems, using a range of specialist skills to assess the criticality of the service(s) affected, and act proactively minimise risk to NRW staff.
*   Provide assistance to staff on the use and maintenance of Smart and Mobile Phones. Troubleshoot and fix any issues reported to the team and suggest configuration changes.. Provide new and replacement mobile phones, providing assistance and guidance notes.
*   Learn from the Desk Side Engineers to enhance and develop technical skills
*   Undertake health and safety duties and responsibilities appropriate to the post
*   Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
*   Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
*   Any other reasonable duties requested commensurate with the grade of this role.

**Your Qualifications, Experience, Knowledge And Skills** In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method .

*   Technical expertise and skills focusing on desktop technology.
*   Understanding of ITIL, preferably ITIL Foundation certified, and having worked in an ITIL environment.
*   Degree in ICT, or equivalent experience.
*   Familiarity with the concepts of system administration - creating, modifying and troubleshooting accounts.
*   Good verbal and written communication skills, comfortable and confident in dealing with challenging situations/individuals and a clear commitment to delivering excellent customer service and user's experience.
*   Ability to analyse technical issues and requests, utilising the appropriate analysis techniques. To do this, it is important to be able to absorb new information readily, as new systems are brought into the team's remit and be able to understand and document user requirements.
*   Ability to work within a high-pressure environment, to achieve results within agreed timescales and with a flexible approach to working, prioritising as and when high priority problems and requests arrive at the Desk Side Support Team.
*   Valid UK Drivers licence - travel to regional offices will be required as part of this post

**Welsh Language Level Requirements**

*   Essential: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1

**Please note** if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. **Benefits** This role will offer a range of benefits, including:

*   Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
*   28 days annual leave, rising to 33 days
*   generous leave entitlements for all your life needs
*   commitment to professional development
*   health and wellbeing benefits and support
*   weekly wellbeing hour to use as you choose

See full details for all the **employee benefits** you will receive. **Please keep reading** We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the **Welsh Language Standards** . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.

Deskside Support Analyst x 2

**Job Description** An exciting opportunity has arisen at our well-established small animal practice in Swansea for an enthusiastic Registered Veterinary Nurse on a Full or Part-time basis who prioritises patient and client care. Based in Parc Tawe, we can offer a fantastic location to work, as well as boasting some state-of-the-art equipment and plenty of free onsite parking. We are a team of 4 full time Vets, 4 RVN’s, 1 Student Nurse, Animal Care Assistant and 3 Receptionists. Do you have a specific interest? We provide a generous CPD allowance, and progression is actively encouraged. You will be able to use your nursing skills to their full potential. To apply you will have good general nursing experience and great customer service skills, be cheerful, down-to-earth, and enthusiastic with a genuine interest in animal welfare. **This is a Full-Time role working 40 hours per week.In return, we can offer you:**

*   Competitive salary range of up to £34,000 dependent on experience.
*   No OOH or overnight in patient checks – Saturdays on a rota basis
*   Generous CPD (including funded Certificates)
*   Social events and emphasis on wellbeing
*   Contributary pension schemes
*   Paid memberships (RCVS, BVNA, VDS)
*   Exclusive company and high street discounts and rewards

For an informal confidential chat, please contact Ryan on westvet@vets4pets.com **Location**: SA1 2AL We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Registered Veterinary Nurse

Country: United Kingdom **Join our community:** For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all. **The difference you’ll make:**

*   Acting as the first point of contact for customers in branch or over the phone
*   Assisting with day-to-day transactions, queries and servicing
*   Answering customer calls into our contact centre
*   Building relationships and finding solutions
*   Developing your knowledge of services and products to help our customers
*   Identifying new ways to improve the customer experience

**What you’ll bring:**

*   Proven ability to deliver outstanding customer service either from a face to face or a telephony background
*   The ability to communicate effectively with customers to truly understand their needs

**It would also be nice for you to have:**

*   A real desire to go above-and-beyond for customers
*   Effective team working skills with a flexible, can-do approach to work
*   Openness to a broad range of activities even if outside of standard expectations
*   Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know:**

*   The role is based in our Swansea branch
*   This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm

**Inclusion** At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. **How We’ll Reward You.** As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

*   500 annual cash allowance to spend on our great range of benefits.
*   25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
*   Eligible for a discretionary performance-related annual bonus.
*   Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
*   Free access to a range of digital health services, including GP.
*   Free access to wellbeing apps and up to three weekly online classes.
*   We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
*   Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
*   Support your favourite causes through charitable giving and our community partnerships.
*   Share in Santander’s success by saving or investing in our share plans.
*   24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
*   As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

**BenefitsLearn more about our benefits and family friendly policiesRight to work in the UK.**

*   Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

**What to do next:** If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.

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