**Role Summary** The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values. **ResponsibilitiesJOB RESPONSIBILITIES** The following responsibilities are associated with this job role:

*   Supervise/allocate tasks including reporting absences and overtime.
*   Plan and deploy resources to ensure customer and operational requirements are met
*   Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
*   Maintain up-to-date manuals and documentation
*   Build and maintain relationships with customers and airport authorities
*   Ensure compliance with Swissports SOPs and policies
*   Ensure maximum efficiency in the operation/turnround of inbound and outbound flights
*   Responsible for maintenance of assigned equipment and materials
*   Contribute/assist with local emergency plans
*   Make operational decisions with the operational plan.
*   Ensure that staff are adequately trained, (including monthly manual loadsheets - if required) motivated and communicated with.
*   Coordinate operational issues between dispatchers, airlines and flight crew members including delay management and diversions.
*   Monitor and ensure that all Swissport departmental standard operational procedures (SOP's) are followed accordingly.
*   Ensure the overall supervision and quality of the dispatch release, flight following and operational control processes.
*   Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRF's
*   Coordinating with all internal departments, line management, CLC, other service providers and airlines when required.
*   Create operational reports
*   Attending and investigate any incidents / accidents
*   Looking after adhoc handling requests communicating information to other airport agencies and dealing with the business development team.
*   Ensuring FSC data is entered accurately and flights are closed in a timely manner and ensuring cleaning services match what has been entered in FMS GHS.
*   Ensuring correct Flight File Management and Supervision of flight files, and ensuring daily checks and audits on W&B , flight file documentation and load-sheet documentation are signed off, accurate and complete by authorised personnel.
*   Ensuring compliance to the Triple AAA documentation processes, along with sign offs and documented audit process.
*   Ensuring that any dispatcher assigned to a flight or airline, is suitably authorised/qualified/licenced to carry out W&B/load-sheets/AAA for respective aircraft and airlines.
*   Will be required to handle commercially/contractually sensitive information related to airlines charges, ad-hoc handling rates and services.
*   Ensure the safe and secure handling of cash/credit card transactions in line with company procedures.
*   Be the critical communications link between the station, the airlines and the airport authority, as well as all legal and jurisdictional bodies, such as the CAA, HSA, Airport Police and Dept of Transport.
*   Control and allocation responsibilities of labour and resource on a day to day basis

**LEADERSHIP QUALITIES**

*   To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
*   Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
*   To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
*   To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
*   To take a pro-active approach to support the operation to best effect in all cases.
*   To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
*   Communicate and collaborate to engage others.
*   Create transparency to drive results.  

**KEY PERFORMANCE INDICATORS**

*   Agreed customer standards for the provision of operations will be maintained within budget/forecast labour cost targets.
*   Lateness and absenteeism and staff turnover actively managed within agreed local limits.
*   Uniform standards and presentation consistently maintained in line with Company policy.
*   Maintenance of good customer and employee relations, disciplinary issues and level of complaints attributed to the shift.
*   Consistent accuracy and completeness of paperwork within time scales and standards set by local management.
*   Completion of Operations audits and follow-up to be completed every winter and summer season.
*   Completion of formal staff appraisals, for all staff.

**Essential Skills**

*   You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment. 
*   Can communicate clearly with your people to help them understand Swissport Western Europe direction.  
*   Be able to build positive and trusting relationships.  
*   Be open to different opinions and seek a collaborative approach. 
*   Embrace an ideas culture to enable teams to create an agile edge. 
*   Promote flexibility, adaptability and agility in order to enable contingency time.  
*   Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement. 
*   Personal and professional integrity of the highest order 
*   Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

**QualificationsQUALIFICATIONS AND COMPETENCIES**

*   A minimum of three GCSE’s or equivalent
*   Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
*   Ability to speak and understand the English language
*   Ability to travel to the airport at times where public transport is not available
*   Ability to follow processes and procedures and apply flexible approach when required
*   Willingness to work in inclement weather
*   Excellent communication skills (written and verbal)
*   Able to work as part of a team in a challenging environment
*   Proficient in computer skills and able to learn Swissport and airport systems
*   Previous experience working in an aviation environment desirable
*   Commitment to good customer service and continuous improvement
*   Self motivated and able to inspire others, with demonstrable supervisory skills and experience
*   Excellent organisational and planning skills
*   A full driving licence
*   Ability to speak additional languages desirable

Operations Services Supervisor - Jersey Airport

Join Bionema Group – Leading the Biological Revolution in Crop Protection

Position: Biological Technical Sales Specialist

Location: Remote (UK-based, with national travel)

Industry/Sectors: Sports Turf | Horticulture | Forestry | Agriculture

Salary: Competitive + Commission + Performance Bonus

Start Date: ASAP

Are you a technical sales expert ready to make a real impact in sustainable agriculture?

At Bionema Group, we are transforming the future of farming with innovative biological products that replace chemical pesticides and fertilisers. We are looking for a high-performing Biological Technical Sales Specialist to help us grow our market presence and sales across the UK and globally – starting with Sports Turf, Horticulture, Forestry, and Agriculture.

This is your opportunity to join a company combining cutting-edge bioscience innovation with a deep commitment to sustainability. We would like to hear from you if you are driven, technically sound, and passionate about making a difference.

About the Role

As a Biological Technical Sales Specialist, your mission is to drive sales, support customers with technical expertise, and expand Bionema’s market for biocontrol products. You will work across various sectors and regions, collaborating closely with our internal teams to ensure customer satisfaction, revenue growth, and brand leadership.

Key Responsibilities

Sales & Market Development

· Identify, pursue, and close sales opportunities across UK Sports Turf, Horticulture, Agriculture, and Forestry markets

· Manage existing B2B/B2C clients, distributors, co-ops, and marketing partners

· Develop and execute client account plans to increase product penetration and market share

· Expand business in international territories (EU, US, Canada, LATAM)

· Successfully launch new biological and biostimulant products aligned to market needs

· Represent Bionema at tradeshows, client meetings, and technical workshops

Technical Support & Field Expertise

· Deliver expert product guidance and technical advice to customers.

· Conduct training seminars, field trials, and product demonstrations.

· Collaborate with the R&D team on product development and reporting.

· Develop technical product documentation, leaflets, and presentations.

· Collect and report field data for product performance and customer satisfaction.

Collaboration & Strategy

· Work cross-functionally with regulatory, marketing, supply chain, field development, and operations teams.

· Coordinate regional marketing initiatives and product campaigns.

· Feed market intelligence into Salesforce and support innovation planning.

Requirements & Experience

· Background in technical sales 3-5 years of industry experience within biostimulants, biofertilisers, pesticides, plant protection, wetting agents, or agrochemicals.

· Proven success in B2B/B2C sales and account management.

· Familiarity with CRM tools, ideally Salesforce.

· Strong communication, presentation, and interpersonal skills.

· Ability to travel across the UK (and occasionally overseas).

· Scientific or agricultural qualification preferred.

Why Join Bionema Group?

· Work with a Purpose – Replace toxic chemicals with nature-based solutions

· Award-Winning Innovation – King’s Award for Innovation 2024

· Remote Flexibility – Field-based, UK remote work culture

· High Growth Potential – Be part of a scale-up with international ambition

· Attractive Compensation – Base + uncapped commission + performance incentives

· Collaborative Culture – Work with R&D scientists, marketers, and innovators

· Career Development – Training, leadership opportunities, and global exposure

Ready to Apply?

Send your CV and cover letter to:

info@bionema.com

Or visit: www.bionema.com/careers

Deadline: 30th April 2025

For more info, contact our recruitment team at: +44 (0) 7936450606

Bionema Group – Growing the Future, Naturally.

Join the biological revolution. Please help us protect plants, improve soil health, and build a more sustainable world.

Biological Technical Sales Specialist

This position is based at HMCTS WALES ENFORCEMENT OFFICE PORT TALBOT, SA13 1SB **Job Summary** Please refer to the job description **Job DescriptionProud to serve. Proud to keep justice going.** Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS). About Us Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice. We work alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces. We manage centralised administrative and contact functions (telephone helpdesks) and we’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. **Your role** You will be responsible for the smooth running of an Enforcement Team, leading your team and supporting your Operations Managers to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service. You’ll maintain positive and effective working relationships with the judiciary, supporting agencies, and user groups, and strive for continuous improvement to advance operational efficiency. You’ll need to be familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You’ll understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues. About You Are you a hands-on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans. Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’ll be able to give direction and close support to Team Leaders to develop their team plans to form part of the overall business plan for the region. You’ll make sure that targets are met and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems. **For a full job description, please read supporting document included below before applying.Further details** New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Occasional Travel To Other Courts For this post, occasional travel to other National Services sites may be required. **Proud to serve. Proud to keep justice going.** Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS). Occasional Travel To Other Courts For this post, occasional travel to other National Services sites may be required. Person specification **Please Refer To The Job Description** Behaviours We'll assess you against these behaviours during the selection process:

*   Leadership
*   Communicating and Influencing
*   Managing a Quality Service

Alongside your salary of £34,140, HM Courts and Tribunals Service contributes £9,890 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

*   Access to learning and development
*   A working environment that supports a range of flexible working options to enhance your work life balance
*   A working culture which encourages inclusion and diversity
*   A Civil Service pension with an employer contribution of 28.97%
*   Annual Leave
*   Public Holidays
*   Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements **This Job Is Broadly Open To The Following Groups:**

*   UK nationals
*   nationals of the Republic of Ireland
*   nationals of Commonwealth countries who have the right to work in the UK
*   nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
*   nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
*   individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
*   Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants **Job Contact :**

*   Name : SSCL Recruitment Enquiries Team
*   Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
*   Telephone : 0345 241 5359

Recruitment team

*   Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://jobs.justice.gov.uk/careers/JobDetail/5932?entityId=5932

Latest Remote Jobs in
Swansea, Wales·Operations

Operations Services Supervisor - Jersey Airport

Operations Services Supervisor - Jersey Airport

Biological Technical Sales Specialist

Biological Technical Sales Specialist

Delivery Manager - Port Talbot (Ref: 5932)

Delivery Manager - Port Talbot (Ref: 5932)

Latest Remote Jobs inSwansea, Wales·Operations

Operations Services Supervisor - Jersey Airport

Operations Services Supervisor - Jersey Airport

Biological Technical Sales Specialist

Biological Technical Sales Specialist

Delivery Manager - Port Talbot (Ref: 5932)

Delivery Manager - Port Talbot (Ref: 5932)

Latest Remote Jobs in
Swansea, Wales·Operations