**Company Description** Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.  We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

*   UK & Ireland's premier AWS, Microsoft & Oracle partner
*   3300+ strong, €350/£300m revenue business
*   10+ years as a Great Place to Work in Ireland & UK
*   Best Workplace for Women in the UK & Ireland by GPTW
*   Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. **Job Description**

*   Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.
*   Shift Allowance -10% on top of base salary

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst. As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. **Key Responsibilities**

*   Serve as the first point of contact for technical support via phone, email, or chat.
*   Log and manage incidents, service requests, and queries in the ticketing system.
*   Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.
*   Escalate unresolved issues to higher support levels or specialized teams as needed.
*   Provide support for user account management, such as password resets and access requests.
*   Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
*   Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
*   Contribute to the development and maintenance of the IT knowledge base.
*   Deliver excellent customer service and build strong relationships with end-users.
*   Monitor system performance and identify potential issues proactively.
*   Collaborate with other IT teams to address complex or recurring problems.
*   Participate in IT projects, such as system upgrades or deployments, when required.
*   Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
*   Perform scheduled maintenance, such as software updates, patch installations, and backups.
*   Monitor and manage system alerts to address potential issues before they escalate.
*   Review and refine service desk documentation and processes regularly for efficiency and accuracy.
*   Test business continuity measures, including disaster recovery plans, to ensure readiness.
*   Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
*   Participate in ongoing training and development to stay current with IT trends and technologies.
*   Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

**QualificationsSkills, Education & Qualifications:**

*   Minimum of 2-5 years of experience in IT support
*   Experience in a service desk support role.
*   Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
*   Experience with service desk management tools (e.g., ServiceNow).
*   Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
*   Strong communication, interpersonal, and problem-solving abilities.
*   Customer-focused mindset with a commitment to delivering high-quality support.
*   Strategic thinking and decision-making.
*   Ability to manage multiple priorities and meet deadlines.
*   Adaptability to evolving technologies and processes.
*   Strong analytical and reporting skills.
*   Proficiency in Microsoft Office 365 Support.
*   Knowledge of AWS and Azure fundamentals.
*   Proficiency in Active Directory and Group Policy Support
*   Technical proficiency in Windows Server and Linux (preferable) operating systems.

**Additional InformationWhy Version 1?**  At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

*   Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
*   Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
*   Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
*   Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
*   Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
*   Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
*   Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
*   Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.   Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially. Video links: https://www.youtube.com/watch?v=F\_d3ELTH5zo

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. **Equities Tech** Equities Technology at Citi is undertaking a bold, multi‑year transformation to build a best‑in‑class global platform across execution, prime, clearing and cross‑product margining. We are re‑engineering our technology estate to achieve world‑leading performance and resiliency, enabling new capabilities in advanced execution, global market connectivity, and modernised post‑trade, clearing and margin processes. Our ambition is to deliver a seamlessly integrated, highly automated platform that drives outstanding client outcomes and accelerates growth across our global franchise. As part of the team, you’ll collaborate closely with high‑calibre engineers and deeply engaged business and product partners - working together to define and deliver the next generation of Equities technology at Citi. **Role Summary** We are seeking a highly motivated Electronic Trading Application Support Analyst to join the EES (Electronic Execution Services) team, supporting Citi’s Futures Execution Technology and Businesses globally. The purpose of this role will be to provide the first line of support to both external & internal customers on Citi’s Futures trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship. Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience. **Key Responsibilities**

*   Proactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the team
*   Conduct assessments to improve existing procedures and drive automation of processes
*   Maintain a high-level of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration.
*   Collaborate effectively with colleagues globally, sharing information and knowledge effectively
*   Provide a world class support service to a geographically diverse user bas
*   Strong process awareness and ability to manage day-day requests, queries, issues/problems and customer escalations under pressure
*   Ensure all issues are tracked and work closely with business development managers to prioritize resolution
*   Collate customer feedback and experience and translate them into new initiatives over process and system optimization
*   Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
*   Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
*   Develop expertise in the relationships between clients, sales and technology teams
*   Develop in-depth knowledge of the fundamentals of Futures/ Listed Derivatives business
*   Communicate complex technical and functional issues to business users in a language they understand
*   Run management meetings to report on projects, status and key challenges.

**Key Skills And Experience Required**

*   Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
*   Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
*   Demonstrated ability to efficiently problem solve in time critical scenarios
*   Previous experience/knowledge of supporting a Futures trading business preferred
*   Experience and/or knowledge of financial & banking industry is a plus

**Added Skills:**

*   Strong communication skills
*   Effective written and presentation skills
*   Understanding of client trading architecture is preferred
*   Experience in data analysis and MIS reporting is preferred
*   Knowledge of foreign languages will be an added advantage but not essential

**Competencies:**

*   Ability to work at strategic and tactical operational levels
*   Exceptional interpersonal and communication skills
*   Ability to promote positive work relationship
*   Ability to think clearly, analyze and resolve problems with good judgment
*   Display a flexible attitude to work and a great team player
*   Understand criticality and concepts of information security

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **What We’ll Provide You** By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

*   27 days annual leave (plus bank holidays)
*   A discretional annual performance related bonus
*   Private Medical Care & Life Insurance
*   Employee Assistance Program
*   Pension Plan
*   Paid Parental Leave
*   Special discounts for employees, family, and friends
*   Access to an array of learning and development resources

Visit our About Us | Culture, Values & Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Development ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi._ _View Citi’s EEO Policy Statement and the Know Your Rights poster._

Futures e-Trading Technology -  Client Services VP Technology Lead

**AREA SECURITY OFFICERAREA SECURITY OFFICER | BELFAST | £14.26 ph** This is the _security_ you’ve been looking for. A secure shift pattern with secure and stable hours. Planning your life around work has never been easier! We have full time, part time, casual and seasonal contracts available across Northern Ireland, with the flexibility to suit whatever your needs may be. **The Benefits** Working for one of the world's leading global security companies comes with its benefits. As a Security Officer for G4S, you can benefit from the following:

*   5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
*   Enhanced Overtime Rate
*   Workplace pension scheme
*   Life assurance benefit
*   Financial support for SIA Licence & renewal
*   Contributory Healthcare Scheme
*   Eyecare vouchers
*   Employee Discount Schemes
*   Progression, training & development opportunities
*   Refer a friend scheme
*   Free parking in most locations
*   Free uniform provided

**THE ROLE** An SIA licence is required for this role, but do not worry if you don’t currently hold one, as you can receive full training from us! As a Security Officer at G4S for one of our prestigious Government clients, you will get to greet staff and visitors and ensure that all people on site adhere to security protocols. You may also patrol the premises and deal with any security incidents. You may cover a number of different sites within your area, so no two days will be the same. Many of our leadership team began their G4S careers as Security Officers, progressing through our numerous opportunities and career paths. You will be in their safe hands, with full training and support provided. **THE IDEAL CANDIDATE** As our ideal candidate, you should hold a valid SIA License and Full UK Driving License. You should also be aged 18 or over and be flexible to work a varied shift pattern which includes days, nights, weekends and Bank/Public Holidays. Experience within the industry and familiarity with using workplace computer systems, although not essential, would also be beneficial to you for this job. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position. **The Company** G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets.Through the company’s vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our Values Are Core To Shaping The Culture Of Our Organisation, Helping To Guide, Unite, Differentiate And Sustain Us. They Are Integral To Everything We Do **We act with INTEGRITY AND RESPECT.We Are Passionate About SAFETY, SECURITY AND SERVICE EXCELLENCE.We achieve this through INNOVATION AND TEAMWORK.** If you would like any further information on this job or are having difficulty applying please contact us at recruitmentni@uk.g4s.com Don’t waste anymore time - apply today! _G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants._ _We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process._ _All disclosures are handled with strict confidentiality. To request a full copy of our Recruitment of Ex-Offenders Policy, please email ssukrecruitment@uk.g4s.com._ You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once. In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people\*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*   Total workforce includes employees and subcontractors

Area Security Officer - Belfast

**Company Description** Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.  We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

*   UK & Ireland's premier AWS, Microsoft & Oracle partner
*   3300+ strong, €350/£300m revenue business
*   10+ years as a Great Place to Work in Ireland & UK
*   Best Workplace for Women in the UK & Ireland by GPTW
*   Best Workplace for Wellbeing in the UK by GPTW

We’re a core values \[link to values\] driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! **Job Description** Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based in Belfast, working remotely and supporting customers in Dublin and London. Occasional travel to customer sites will be required, when not providing remote support. Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment. The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments. This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support. Attendance at the relevant Version 1 office will be expected on an ad-hoc basis. **Key Responsibilities**

*   Serve as the first point of contact for technical support via phone, email, or chat.
*   Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems.
*   Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems.
*   Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
*   Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
*   Contribute to the development and maintenance of the IT knowledge base.
*   Deliver excellent customer service and build strong relationships with end-users.
*   Monitor system performance and identify potential issues proactively.
*   Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
*   Monitor and manage system alerts to address potential issues before they escalate.
*   Set up and configure new laptops, mobile devices, and peripherals.
*   Liaise with 3rd party suppliers (i.e. Couriers, Vendors)
*   Manage user accounts, permissions, and access rights.
*   Install, update, and patch software applications according to company policy.
*   Maintain inventory of IT equipment and manage equipment lifecycle.
*   Perform scheduled maintenance, such as software updates, patch installations, and backups.
*   Support audio/visual equipment for meeting rooms and company events.
*   Collaborate with other IT teams to address complex or recurring problems.
*   Test business continuity measures, including disaster recovery plans, to ensure readiness.
*   Review and refine service desk documentation and processes regularly for efficiency and accuracy.
*   Participate in IT projects, such as system upgrades or deployments, when required.
*   Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
*   Participate in ongoing training and development to stay current with IT trends and technologies.
*   Package and deploy routine security updates.

Remote support with occasional travel to customer sites in Dublin and London Full time position – 08:00hrs to 18:00hrs working days except Bank Holidays. Covering early and late support hours on local rota. Working from Home or Version 1 office when not on Customer site. **QualificationsSkills, Education & Qualifications:**

*   Minimum of 2-5 years of experience in deskside support.
*   Strong customer service orientation with excellent communication skills.
*   Ability to explain technical concepts to non-technical users.
*   Experience with service desk management tools (e.g., ServiceNow).
*   Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
*   Strong communication, interpersonal, and problem-solving abilities.
*   Customer-focused mindset with a commitment to delivering high-quality support.
*   Strategic thinking and decision-making.
*   Ability to manage multiple priorities and meet deadlines.
*   Adaptability to evolving technologies and processes.
*   Strong analytical and reporting skills.
*   Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
*   Operating Systems: Expertise in Windows, macOS, and mobile OS platforms (Android/iOS)
*   Hardware & Software Troubleshooting: Diagnosing and resolving complex issues across desktops, laptops, peripherals, and enterprise applications
*   Cloud & Virtualisation: Proficiency in Azure, AWS, VMware, and Citrix environments, including virtual desktop infrastructure (VDI) and cloud-based endpoint management
*   Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls; often CCNA or equivalent certified
*   Security & Compliance: Familiarity with endpoint protection tools (e.g. Sophos, Carbon Black), patching cycles, encryption, and identity/access management
*   Automation & Scripting: Experience with PowerShell, Bash, or Python for automating tasks and managing configurations
*   Application Packaging: Microsoft Intune: Knowledge and experience associated with Patch My PC, Windows Installer (MSI), PowerShell Scripting, InstallShield / WiX Toolset / AdminStudio, Linux & macOS, Mobile Platforms (iOS/Android), Active Directory & Group Policy
*   Experience with remote support tools.
*   Proficiency in Azure Active Directory and Group Policy Support.
*   Ability to lift and transport equipment.
*   Mobility to access various office areas, including under desks and in server/Comms rooms.
*   May require occasional after-hours support for critical issues or scheduled maintenance.

**Additional InformationWhy Version 1?** At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

*   Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
*   Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
*   Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
*   Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
*   Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
*   Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
*   Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
*   Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more. Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact \[recruiter email address\] at Version 1. We will consider all requests carefully, respectfully and confidentially. **Video Links** https://www.youtube.com/watch?v=F\_d3ELTH5zo \[EM1\]Please add the email address for the lead recruiter

ASPIRE Global Service Centre – Support Analyst

**About the role** Availability Window Days From time To time Sun 06:00:00 22:00:00 Mon 06:00:00 22:00:00 Tue 06:00:00 22:00:00 Wed 06:00:00 22:00:00 Thu 06:00:00 22:00:00 Fri 06:00:00 22:00:00 Sat 06:00:00 22:00:00

**Our Shift Leader rate of pay starts from £15.59 an hour. **Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we'd like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

**Customers are at the heart of everything we do.**

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

*   Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
*   You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
*   Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

As a Shift Leader you’ll:

*   Work in a fast-paced retail environment, with bags of variety
*   Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
*   Be there for customers, listening to them and helping to make sure they leave the store with what they came for
*   Look for ways to improve service, including coaching your colleagues and giving feedback to the team
*   Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
*   Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
*   Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

**You will be responsible for**

*   Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
*   Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
*   Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
*   Being the go-to person for colleagues in the absence of a manager for day-to-day queries
*   Making sure the store is always clean, tidy, and well-presented
*   Supporting managers to coordinate seasonal, community and charity events
*   Contributing to a great team atmosphere, that is inclusive of everyone
*   Providing great customer service, by listening to our customers and putting them first in everything you do
*   Keeping the team well-informed and up to speed on any communications, changes, or updates
*   Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
*   Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
*   Following health and safety routines and procedures, and ensuring colleagues do the same
*   Recognising and celebrating colleagues within the team who are providing great service

**You will need**

*   To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
*   To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
*   To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
*   To be comfortable taking the lead, and overseeing the store in the absence of your Manager
*   To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
*   To be motivating, so you can inspire your team to deliver beyond expectations
*   To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

**Whats in it for you?**

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

*   There’s **bags of variety**. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
*   We take your development seriously, so this is a **great place to get on** in your career. You’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
*   It’s an inclusive place where **everyone’s welcome**. We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco
*   **Your voice matters**, and we’ll always welcome and listen to your ideas and opinions
*   We put your **wellbeing first**, and support is always available if you need it
*   Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be **ingood companyWhat’s in it for you**

*   Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
*   Request flexible working from day one
*   Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
*   Access to free wellbeing services with a range of resources to support your mind, body, and life
*   Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
*   Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
*   Uniform provided and policies to support you for all of life’s moments, big and small
*   Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here. 
*   Click here to read more about the benefits we have available for our colleagues

  **About Us**

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. 

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

**We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.**

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here 

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com

Latest Remote Jobs in
Belfast, Northern Ireland·Customer Service

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Futures e-Trading Technology - Client Services VP Technology Lead

Futures e-Trading Technology - Client Services VP Technology Lead

Area Security Officer - Belfast

Area Security Officer - Belfast

ASPIRE Global Service Centre – Support Analyst

ASPIRE Global Service Centre – Support Analyst

Tesco Shift Leader - Comber Express

Tesco Shift Leader - Comber Express

Latest Remote Jobs inBelfast, Northern Ireland·Customer Service

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Futures e-Trading Technology - Client Services VP Technology Lead

Futures e-Trading Technology - Client Services VP Technology Lead

Area Security Officer - Belfast

Area Security Officer - Belfast

ASPIRE Global Service Centre – Support Analyst

ASPIRE Global Service Centre – Support Analyst

Tesco Shift Leader - Comber Express

Tesco Shift Leader - Comber Express

Latest Remote Jobs in
Belfast, Northern Ireland·Customer Service