**Job DescriptionWhat if you could do the kind of work the world needs?** At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. **Position Overview** We are seeking an experienced operations support leader for the Horizon operations environment to lead and oversee all production related service resolutions for a global Oracle implementation. The Senior Technical Manager, Global ERP Operations will report to the Director, Horizon Operations Support to help shape and lead Horizon Operations support and management across the globe, ensuring robust, secure, and high-performing applications and services. **A Little More About Your Role…** This role will be responsible for managing a wide range of critical functions, including production application support, process improvement as it pertains to Operations Support, key performance indicators, employee experience, ensuring Service Level Agreements are met, interface with our managed service provider with responsibility for the L1 Service Desk, and other related duties. As a Senior Technical Manager, you will work alongside other Horizon leads to support one another and provide a best-in-class service to our global stakeholders. **Key Responsibilities**

*   Demonstrate strong analytical thinking and curiosity when identifying issues and proposing solutions.
*   Bring technical expertise to the role, including proficiency in Artificial Intelligence and programming skills.
*   Exhibit a high level of front-line focus, assessing employee satisfaction, addressing their needs effectively, and improving communication processes.
*   Communicate clearly and effectively with team members, stakeholders, and customers.
*   Manage major incident bridges with calmness and experience, ensuring timely resolution, formalized communication of impact, and minimal impact to the business. Drive Lessons Learned and Root Cause Analysis (RCA) on all P1/P2 incidents and some business-impacting P3 incidents to prevent recurrence.
*   Develop and maintain the strategy for Operational Support to the Oracle Fusion environment, collaborating with global leads to set clear objectives.
*   Oversee the health and performance of Oracle Fusion, ensuring high availability and reliability.
*   Build and maintain the monthly operations scorecard with insights, preparing for executive leadership briefings with a data-driven approach.
*   Work closely with software managed service providers to ensure SLA adherence, process improvements, improvement of first call resolution of tickets, and ongoing training for the Service Desk. Coordinate with cross-functional teams to investigate and resolve application issues and outages promptly, identifying trends and implementing process improvements.
*   Support the lead on the Change Advisory Board (CAB) process, understanding upcoming production impacts, and implementing appropriate production governance processes to ensure high quality and proactively reduce incidents.
*   Develop strategies to enable employees to self-serve issues by collaborating with the OneIT organization, Organizational Change Management (OCM) team, and other enabling teams.

**What We Will Be Looking For You To Demonstrate…**

*   Bachelor’s degree in Information Technology, Computer Science, or a related field. A master’s degree is desired. Equivalent experience, in lieu of a degree, will be considered
*   Global Team Leadership experience
*   Experience in supporting a large, multi-national operations environment
*   Experience with Oracle Fusion preferred
*   Experience or aptitude in developing and holding training sessions for IT staff, virtually or in person as required
*   A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
*   Solid knowledge and experience of ServiceNow
*   Process orientated with a methodical and planned approach to achieving goals
*   Be comfortable with ambiguity, thrive on change and engender a collaborative approach
*   Hands-on experience of the ITSM work management system, ServiceNow
*   Proven experience of line management and the development of individuals within a matrix organization structure. Track record in team transformation and team building
*   Experience of work to (and exceeding) Service Level Agreements
*   Excellent analytical, problem-solving and communication skills (both verbal and written)
*   Can build effective working relationships across the program and achieve desired outcomes through effective engagement and communication
*   Experience in process optimization, effectiveness, and improvement
*   Familiarity with IT governance and compliance standards
*   Proven track record of managing complex applications operations in a multi-site, multi-national environment.
*   Strong knowledge of industry-standard tools and best practices related to SDLC, DevOps and security
*   Experience with cloud services and hybrid IT environments is a significant advantage.

If you are a seasoned IT leader with a passion for driving excellence, we encourage you to apply and be a key contributor to our global success. **Imagine a better future for you and a better future for us all.** Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. **With us, you can. Apply today.About Us** We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. **WHAT’S IN IT FOR YOU?Work-life balance** At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. **Inclusivity & Belonging** We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. **Health & Wellbeing** We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. **Flex your time** To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. **Your development** We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. **#WeAreWSP** _Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._

SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS

Job Req ID: 303518 Posting Start Date: 22 Jul 2025 Location: Cardiff, Mid Glamorgan, GB, CF14 3YE Contract Type: Full Time **Job AdvertisementWho we are** VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. **What We Do** We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. **Location:** Cardiff, to cover Wales **Permanent, Full timeSalary:** Competitive + Company car/Car Allowance Are you an experienced operations leader looking to take the next step in your career? VIVO is seeking a dynamic and driven **Area Manager** to lead our service delivery across the Reserve Forces and Cadets Association (RFCA) estate in Wales. If you're motivated by operational excellence, great people leadership, and creating strong relationships with customers, this could be your next big opportunity. **The Role** In this role, you'll take ownership of delivering high-quality maintenance services across the RFCA portfolio, including planned, reactive, and grounds maintenance. You'll work closely with our client and partners to ensure we're meeting all performance targets and KPIs, all while driving a culture of continuous improvement, compliance, and customer satisfaction. You'll be responsible for ensuring statutory compliance across the estate, managing risk, and building capability to deliver capital works and projects in line with the RFCA's evolving needs. Supporting the wider strategy of VIVO, you'll help shape operational improvements, align delivery to commercial targets, and play a key role in the growth and sustainability of our contract performance. This is a highly visible leadership role, so you'll work closely with stakeholders at all levels—from internal teams and supply chain partners to RFCA and Defence Infrastructure Organisation (DIO) representatives. You'll be expected to foster a collaborative environment and ensure our customer service is second to none, through consistent engagement and high operational standards. Leading a dedicated operational team, you'll be responsible for mentoring, developing, and motivating staff to achieve strategic objectives while supporting wellbeing and promoting a diverse and inclusive work environment. You'll also ensure all practices, processes, and policies align with both VIVO and contract requirements. You will be expected to be on site at our Cardiff office at least 3 days per week, with work from home available the remaining 2 days. **What You'll Bring** To be successful here, you'll bring a proven background in operational leadership within facilities or estates maintenance environments. You should have strong analytical and communication skills, be confident in your ability to influence at all levels, and show a track record of delivering change and building effective partnerships. Experience in budget management, performance reporting, and problem-solving in a fast-paced, complex setting will be key. This role would suit someone with hands-on experience who’s now ready to take a broader leadership role, or someone already working at this level who wants to make a real impact in a purpose-driven organisation. Your ability to lead, adapt, and deliver results will be critical to your success, as well as a firm understanding of technical (trades/engineering) knowledge and maintenance and preferably technical qualifications. The role requires regular travel across Wales, so flexibility and a valid driving licence are essential. You must also be a UK national with the ability to obtain Security Clearance (SC). If you're looking for a meaningful role with autonomy, accountability, and the opportunity to grow, VIVO offers the environment and support to help you thrive. Join us and help shape the future of estate management for the Armed Forces community. **What We Offer**

*   25 days annual leave
*   6% employee matched pension contribution
*   Company car/car allowance
*   Private medical cover for self and partner
*   Life assurance 2x annual salary

**VIVO Defence Services** The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Area Manager - RFCA

**Retrofit Site Manager** opportunity.

**Energy efficiency. Carbon reduction.** Healthier homes. If these aren’t just buzzwords to you—if you’re serious about delivering high-impact retrofit work—then this is the role you’ve been waiting for.

We’re looking for a Retrofit Site Manager to join a growing sustainability-driven team delivering PAS 2030/2035-compliant energy efficiency projects across a variety of residential and public sector sites.

This hybrid role offers autonomy, variety, and a chance to lead from the front in the UK’s growing retrofit revolution.

**About the Company**

With national operations and a strong presence in retrofit, energy efficiency, and social housing refurbishment, this organisation is a trusted delivery partner across the UK.

Known for operational excellence and future-focused strategy, they’re expanding their retrofit capabilities to meet rising demand—and they want sharp, dependable leadership on-site.

**About the Role**

As a Retrofit Site Manager, you’ll oversee the day-to-day delivery of retrofit projects including insulation, ventilation, low-carbon heating, and energy upgrades. From site programming and compliance checks to subcontractor supervision and H&S leadership, your role is critical in ensuring works meet technical and regulatory standards while staying on budget and schedule.

This is a hybrid position with a mix of site, remote, and office-based work to suit project needs.

**Key Responsibilities**

*   Plan and manage day-to-day delivery of PAS 2030/2035 retrofit works
*   Lead on-site operations and coordinate engineers, subcontractors, and suppliers
*   Ensure compliance with all building regs, ECO funding, and retrofit quality frameworks
*   Conduct regular site inspections and maintain high HSEQ standards
*   Handle client queries and stakeholder engagement with professionalism and clarity
*   Oversee performance management and technical support across the site team
*   Facilitate toolbox talks, team briefings, and staff development
*   Track programme milestones, costs, and reporting in collaboration with commercial colleagues
*   Interpret technical drawings and documents to guide on-site decision making
*   Ensure delivery of insulation, ventilation, draught-proofing, and energy upgrades on time and to spec

**What We’re Looking For**

*   SMSTS, IOSH Managing Safely & CSCS (Manager Level) are essential
*   Proven experience managing retrofit or construction projects (internal/external works, energy retrofit, or sustainability)
*   Excellent working knowledge of PAS2030/2035, Building Regs, ECO compliance, and M&E systems
*   Commercially aware with an eye for risk, variations, and quality standards
*   Strong communicator with stakeholder and client management experience
*   A proactive leader with strong site admin, organisational, and technical skills
*   IT confident, with experience using Microsoft Office, AutoCAD, Power Project, etc.
*   Retrofit Assessor or Retrofit Coordinator qualification highly desirable
*   Full UK driving licence is required

**Benefits**

*   Competitive salary £40,000
*   Car allowance + Fuel card
*   Bonus scheme 20%
*   Hybrid working
*   Full training and support on retrofit pathways (PAS 2035, MCS, etc.)
*   Clear progression routes in a growing retrofit-focused team
*   Access to national portfolio of decarbonisation projects

**Why Join as a Retrofit Site Manager?**

This is more than just site management. It’s a chance to be a key player in decarbonisation and housing transformation—backed by a forward-thinking employer, robust training, and exciting growth. The **Retrofit Site Manager** will be central to operational excellence and client satisfaction in a fast-evolving sector.

If you're ready to lead retrofit projects that make homes warmer, greener, and more future-proof—apply now. The team is hiring immediately.

Retrofit Site Manager

**Companies House** Location Cardiff, Wales, About the job We are seeking 3 experienced Finance System Analysts to join our team, specialising in the e5 Finance System! The successful candidates will play a key role in analysing, maintaining, and optimising our finance system to support business processes, reporting, and decision-making. This role requires a deep understanding of financial processes, technical expertise with the e5 Finance System, and excellent problem-solving abilities. Our successful candidate will collaborate with cross-functional teams, including Finance, IT, and Operations, to deliver solutions that enhance efficiency and ensure compliance. We are actively engaged in implementing the Companies House's new powers to enforce financial penalties. Over the next 18 months, we will undertake major projects, including upgrading the e5 Finance System and migrating from on-premise applications, databases, and servers to the cloud. We continuously seek enhancements in managing aged debt and are committed to ongoing improvements in CH Finance Systems and data. Does this sound like the role for you? If so, we’d love to receive your application! Companies House is an executive agency of the Department for Business and Trade (DBT) and we maintain the public register of companies for the UK and provide corporate transparency, making the public register available online, free of charge, allowing individuals and businesses to make effective decisions about engaging with a company. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work.  We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.   **You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. Please see the section 'Where will you be working?' for more information.Please note** - Companies House cannot offer Visa sponsorship to candidates through this campaign. Additionally, SC (Security Check) Clearance is an essential requirement (you must have been present in the UK for at least 3 out of the last 5 years). Please see 'Things you need to know' section below for more information. **Job DescriptionSystem Analysis & Maintenance:**

*   Analyse, configure, and maintain the e5 Finance System to ensure optimal performance and alignment with business requirements.
*   Perform regular system audits to identify issues, inefficiencies, or opportunities for improvement.
*   Develop and manage system workflows, security, and data integrity protocols.
*   Collaborate with IT teams to manage updates, patches, and system upgrades.

**Business Process Support**

*   Collaborate with stakeholders to gather and document financial system requirements.
*   Translate business needs into functional and technical specifications.
*   Support finance teams with day-to-day system usage and troubleshooting.

**Data Management & Reporting**

*   Ensure accurate data migration, integration, and reconciliation across financial systems.
*   Develop and generate reports, dashboards, and analytics to support business decision-making.
*   Maintain compliance with financial regulations and company policies.

**Project Management**

*   Lead or participate in system upgrades, implementations, and other finance-related projects.
*   Create and maintain project documentation, including timelines, risk assessments, and test plans.
*   Provide post-implementation support and training to end-users.

**Training & Support**

*   Train end-users on system features, updates, and best practices.
*   Act as the primary point of contact for system-related inquiries and escalations.

**Person specification**

*   Proven experience working with Finance Systems, including implementation, configuration, and troubleshooting.
*   Strong background in financial processes and systems analysis.
*   Experience in analysing, system integration, and process optimisation.
*   Strong analytical and problem-solving skills.
*   Excellent communication and stakeholder management abilities.
*   Ability to work independently and as part of a team in a fast-paced environment.
*   Detail-oriented with strong organisational skills.

**Qualifications And Certifications** We're looking for a Finance Systems Analyst with the below qualifications and certifications and/or equivalent and demonstrable experience and a willingness to work towards:

*   Qualifications in Finance, Accounting, Mathematics, Information Systems, or a related field.
*   Relevant professional certifications, for example, CIMA, ACCA etc.

**Behaviours** We'll assess you against these behaviours during the selection process:

*   Changing and Improving
*   Making Effective Decisions

_For more information and to apply, please visit our website via the apply button below._

Latest Remote Jobs inCardiff, Wales·Operations

SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS

SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS

Area Manager - RFCA

Area Manager - RFCA

Retrofit Site Manager

Retrofit Site Manager

Finance Systems Analyst

Finance Systems Analyst

Latest Remote Jobs in
Cardiff, Wales·Operations